Privacy Policy

Livrero ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our logistics management platform and related services.

By accessing or using our services, you agree to this Privacy Policy. If you do not agree with the terms of this policy, please do not access our platform.

2.1 Information You Provide

• Account information (name, email, company name, phone number)
• Billing information (payment details, billing address)
• Driver and employee information entered into the platform
• Delivery and shipment data
• Vehicle and fleet information
• Communications with our support team

2.2 Information Collected Automatically

• Device information (IP address, browser type, operating system)
• Usage data (features accessed, time spent, actions taken)
• Location data (with consent, for delivery tracking purposes)
• Cookies and similar tracking technologies

We use the collected information for:

• Providing and maintaining our platform services
• Processing transactions and sending related information
• Sending administrative information (updates, security alerts)
• Responding to inquiries and providing customer support
• Analyzing usage to improve our services
• Detecting and preventing fraud or abuse
• Complying with legal obligations

We may share your information with:

• Service Providers: Third parties that help us operate our platform (hosting, payment processing, analytics)
• Business Partners: With your consent, for integrated services
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with a merger, acquisition, or sale of assets

We do not sell your personal information to third parties.

We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. When data is no longer needed, we will securely delete or anonymize it.

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, access controls, and regular security assessments. However, no method of transmission over the Internet is 100% secure.

Under the General Data Protection Regulation (GDPR), you have the right to:

• Access: Request a copy of your personal data
• Rectification: Request correction of inaccurate data
• Erasure: Request deletion of your data ("right to be forgotten")
• Restriction: Request limitation of processing
• Portability: Receive your data in a structured, machine-readable format
• Objection: Object to processing based on legitimate interests
• Withdraw Consent: Withdraw consent at any time where processing is based on consent

To exercise these rights, contact us at [email protected].

We use cookies and similar technologies to enhance your experience, analyze usage, and assist in our marketing efforts. You can control cookie preferences through our cookie consent banner or your browser settings.

8.1 Types of Cookies We Use

• Essential Cookies: Required for platform functionality (cannot be disabled)
• Analytics Cookies: Help us understand how visitors use our website

8.2 Google Analytics

We use Google Analytics to analyze website traffic and user behavior. Google Analytics uses cookies to collect anonymous information such as the number of visitors, pages visited, and time spent on the site. This data helps us improve our services. IP addresses are anonymized.

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers, including Standard Contractual Clauses approved by the European Commission.

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will take steps to delete it.

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of our services after changes constitutes acceptance of the updated policy.

If you have questions about this Privacy Policy or our data practices, please contact us:

Livrero
Email: [email protected]